Cherokee County E-911 seeks to improve services through new citizen engagement tool

CANTON, GA (Jan. 29, 2024) – Cherokee County E-911 will launch a new citizen engagement and feedback tool aimed at improving services.

Beginning Feb. 1, E-911 will begin using PowerEngage, a tool that uses text messaging to keep citizens informed and will allow them to provide feedback after a non-life-threatening incident.

“In today’s society, we understand how important it is to keep citizens informed,” said Cherokee County E-911 Director Shane Bonebrake. ”Similar to how private companies use tools to send automatic text message notifications, updates, and satisfaction surveys to their customers, Cherokee E-911 will now be able to do the same. We expect that this new tool will help us enhance communication with the citizens we serve and help us continue to improve the services we provide.”

Text messages will be sent several hours after specific incident types asking citizens to take a quick survey about their experience with their call for service. An additional feature also allows citizens to provide comments, feedback, or have an opportunity to thank the 9-1-1 call-taker in a live feed that will be viewable to the call-takers.

Text message surveys will be sent to those whose number is recorded as part of a call for service. But citizens can also provide feedback without receiving a text message by visiting

Residents who do not want to participate can simply not respond or may reply with STOP to opt out of all future text surveys from the department.

“It is important that everyone knows that these surveys should not be used to report any type of emergency or crime,” said Bonebrake. “As always, call 9-1-1 for any emergency or to report any criminal activity.”


Located 30 miles north of downtown Atlanta, Cherokee County is part of the 11-county metro-Atlanta area. Cherokee County boasts a population of more than 281,000, according to the July 2022 Census estimates. It is the one of the fastest growing counties in the metro region and its overall Board of Commissioners-controlled tax burden per capita is one of the lowest in the region. Cherokee County has award-winning parks and recreational facilities, is a destination for corporate headquarters and is a great place to live, work and play. Cherokee County is the best of both worlds because it’s where “Metro Meets the Mountains.” Learn more at



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